Terms of Service

2.1 Platform Features

CoCrm.ai CRM is a comprehensive CRM and automation platform developed for operations and gaming operators. The platform includes the following core modules:

• Player management and finance tracking
• Bonus Engine
• Affiliate and Link Masking
• Segmentation
• Risk and Fraud detection
• Campaigns, notifications and reporting

2.2 Service Level

A 99.5% monthly infrastructure uptime is committed on every package; scheduled maintenance windows are announced in advance. This is a service commitment; falling short does not trigger an automatic invoice credit. Support is provided through the in-panel Support (Ticket) module and email, Sunday–Thursday 09:00–18:00 (GST).

3.1 Account Security

• Keep your account information confidential and prevent unauthorized access
• Use strong passwords and change them regularly
• Report suspicious activities immediately
• Be responsible for all activities on your account

3.2 Prohibited Uses

The following activities are strictly prohibited:

• Using the platform for illegal purposes
• Attempting to bypass security measures or damage the system
• Violating other users' rights
• Sending spam or harmful content
• Reverse engineering the platform
• Sharing account credentials with others

4.1 Fees

• Pricing is fixed per package (Starter, Professional, Enterprise); the current list prices are published at cocrm.ai/pricing and confirmed in the written quote
• A one-time fixed setup fee applies at the published list price; 50% is collected on contract confirmation and 50% on delivery
• Monthly subscription fees are billed monthly in advance; payment is due within 7 days of the invoice date
• Unit prices are fixed for the contract term; the general price list is updated each January and applies to existing contracts from renewal
• Discounts are set only in the written quote

4.2 Payment Terms

Payments are made by credit card or transfer to our company accounts. Late payments follow the Late Payment Policy: the panel enters restricted mode on day 7, services are suspended on day 14 and the environment is removed on day 28. Refund terms are set out in the Refund Policy.

5.1 Platform Ownership

The CoCrm.ai CRM platform, all its content, software, design and documentation are owned by CoCrm.ai and protected by copyright laws.

5.2 Usage License

You are granted a limited, non-exclusive, non-transferable license for personal or business use only. You do not have the right to copy, modify, distribute or sell the platform.

5.3 Customer Data

Data you upload to the platform remains your property. CoCrm.ai uses this data only to provide the service and does not share it with third parties.

7.1 Service Guarantee

Service is provided "as is". We do not guarantee uninterrupted or error-free operation. We strive to maintain service quality with reasonable effort.

7.2 Damage Limitation

To the maximum extent permitted by law, CoCrm.ai is not liable for indirect, incidental or special damages. Total liability is limited to fees paid in the last 12 months.

7.3 Third Party Integrations

The platform integrates with third-party services. We are not responsible for the availability and performance of these services.

8.1 Termination by Customer

The contract cannot be terminated unilaterally during the 12-month commitment period; either party may choose not to renew by written notice at the end of the term. If a party materially breaches an obligation and fails to remedy it within 30 days of written notice, the other party may terminate by written notice.

8.2 Termination by CoCrm.ai

We may immediately terminate the contract for violation of terms, non-payment or other serious reasons. Access to your data is provided upon termination.

8.3 After Termination

On termination your data is delivered in CSV format within 5 business days of a written request. Requests can be made within 30 days; after that the data is permanently deleted.

9.1 Platform Updates

We continuously develop the platform. New features, improvements and bug fixes are released regularly. Significant changes are announced in advance.

9.2 Terms Updates

These Terms of Service may be updated from time to time. Significant changes are notified via email. Continuing to use the service after updates means you accept the new terms.

10.1 Negotiation

In case of any dispute, resolution is first sought through good faith negotiation.

10.2 Jurisdiction

Unresolved disputes are subject to the jurisdiction of the courts of Dubai (UAE).

10.3 Applicable Law

This Agreement is governed by the laws of the United Arab Emirates.