Connect Communication and AI Modules
Explore CoCrm Omnichannel (Live Chat, WhatsApp, Telegram, Email), IVR, Call Center, RAG and AI Bot modules.
Your operational foundation
Communication & AI layer
Communication + AI Layer
Connect modules are added on top of a core package (Starter+) and each is licensed separately. Omnichannel setup is included in the fixed setup fee; Call Center setup is included when taken with Voice AI, and is $1,200 on its own. The GPU infrastructure fee for Voice AI is listed separately. AI Bot and Voice AI both require the Knowledge Base (RAG); its fee is added once and shared by both.
Atlas (AI Assistant) | 360° Player Intelligence
Unifies every module around one continuous player memory.
From registration to the latest interaction, Atlas interprets authorized CRM data including profile, segment, transaction, campaign, bonus, channel and support history. CoCrm Omnichannel, IVR, Call Center, AI Bot and Journey all work with the same current player context.
This depth of integrated player memory is unmatched in the industry.
Atlas works only with authorized CRM data and defined access controls.
Communication Modules
CoCrm Omnichannel
5 agents $399 · 10 agents $699 · 25 agents $1,399 · 50 agents $2,399 · Setup included · extra agent $60 / mo, never exceeding the next band
- Live Chat, WhatsApp, Telegram & Email — One Panel
- Real-Time CRM Context
- Bot + Agent Handoff
Brings every conversation from Live Chat, WhatsApp, Telegram and email into one panel with real-time CRM data; agents respond faster and more consistently regardless of channel. When the Knowledge Base and AI Bot are added, reply suggestions run in the same panel.
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Unified Inbox
Live Chat, WhatsApp, Telegram and Email conversations land in one panel. Agents work without switching apps, and teams share a single conversation history.
AI Assistant (Atlas)
Atlas uses the conversation context and CRM data to suggest replies, summarize the thread and recommend the next action — the agent stays in control while response time drops and service quality holds steady.
Member Message → Atlas Analysis → Suggested Reply → Agent Approval
Real-Time CRM Context
The member's CRM profile, segment, contact history and relevant operational context appear on the same screen during the conversation — agents personalize support without switching between screens to look things up.
Message → CRM Profile → Segment Context → Personalized Reply
Email / Mailbox Integration
Your business email addresses connect to CoCrm; incoming mail is automatically turned into a conversation and managed inside the same Unified Inbox alongside Live Chat, WhatsApp and Telegram. Thread history and replies stay tied to the CRM profile.
Bot + Human Agent Collaboration
Repetitive questions can be handled by bot flows on any channel; conversations hand off to a live agent without losing context when they need one.
Industry-Specific Queues & Supervisor Management
Set up queues and routing scenarios for VIP, bonus, payment, account and risk topics so every conversation reaches the right specialist. The supervisor panel brings conversation monitoring, agent coordination and quality review into one place.
RAG-Powered Smart Replies
Bot and agent replies can draw on the current campaign, procedure and operational knowledge in the central RAG Knowledge Base, keeping communication accurate and consistent across every channel.
Message / Call → RAG Knowledge Layer → Atlas Suggestion → Agent Reply
Close every message with the right context and the right action, from one panel.
CoCrm IVR | Smart Voice Message Campaign System
Credit packages purchased separately · $0.035 – $0.042 per credit
- Smart Domain SMS Triggering
- Automatic Bonus via Keypad Input
- Segment-Based IVR Campaigns
- Journey Integration
- Multi-Campaign Management
- Advanced Analytics and Reporting
- RAG-Grounded Campaign Content
CoCrm IVR goes beyond conventional bulk voice messaging by combining CRM data, segmentation, automation, Journey and RAG infrastructure. It brings current enterprise knowledge into campaigns, measures member behavior and automatically triggers the right action.
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Smart Domain SMS Triggering
When a member listens to the voice message for a defined duration, the system can automatically trigger the current domain SMS. The voice campaign becomes an automated communication flow that moves the member directly to the next action.
Voice Message → Listening Behavior → Automatic Current Domain SMS
Automatic Bonus via Keypad Input
In selected campaigns, a member’s keypad input can trigger the automatic bonus assignment process. The response is converted into an immediate action, reducing the need for manual operations.
Voice Message → Keypad Input → Bonus Trigger
Segment-Based IVR Campaigns
Voice campaigns can be created for member segments built in CoCrm. Instead of calling the entire database with the same campaign, teams can deliver the right message to the right audience and apply different IVR strategies for VIP, inactive or behavior-based segments.
Journey Integration
IVR campaigns work with CoCrm Journey. Member segment, listening behavior, campaign response and completed actions can be evaluated in Smart Journey, turning IVR from a one-off channel into an active part of CRM automation.
Segment → IVR → Member Behavior → Automatic Action → Journey
Multi-Campaign Management
Multiple IVR campaigns can be created and managed simultaneously from a shared credit balance. The available balance can be used across campaigns, all managed centrally in CoCrm.
Advanced Analytics and Reporting
Detailed data and analytics track IVR performance through member behavior, interactions and completed actions—not just call volume. Teams can measure, compare and optimize future campaigns using the resulting insights.
RAG-Grounded Campaign Content
Voice campaign scenarios and AI-powered interactions can use current campaign and operational information from the central RAG Knowledge Base, keeping IVR communication consistent, contextual and easy to update.
RAG Knowledge Layer → IVR Scenario → Member Interaction → Automatic Action
CoCrm IVR does more than place calls. It turns member behavior into action.
Call Center (Voice) — Human Agent
5 agents · One-time setup $1,200 · extra agent $99 / mo · talk time $0.04 / min
- Smart Call Routing
- Real-Time CRM Screen
- Recording & Quality Monitoring
- Supervisor & Performance Management
- RAG-Grounded Agent Assistant
Unifies human-agent voice operations with smart routing, real-time CRM screens, AI-assisted agent guidance, RAG knowledge, recording and quality management.
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Smart Call Routing
Route incoming calls to the right queue or agent using operational rules, member profile and team availability, reducing wait times and unnecessary transfers.
Real-Time CRM Screen
When a call arrives, the matched member profile, segment and interaction history open for the agent, enabling an informed and personalized conversation.
Incoming Call → Member Match → CRM Context → Agent Action
Recording and Quality Monitoring
Record conversations and evaluate them through structured quality processes. Use the results for coaching, compliance and continuous service improvement.
Supervisor and Performance Management
Track queue status, agent workload and operational performance from a central supervisor view, then turn data into measurable team improvements.
RAG-Grounded Agent Assistant
During a live call, agents can receive current procedure, campaign and answer information from the central RAG Knowledge Base. AI-powered suggestions reduce search time and strengthen service consistency.
Live Call → Conversation Context → RAG Knowledge → Agent Action
Know the member on every call, empower the agent and measure service quality.
AI Modules
Knowledge Base (RAG) is priced together with AI Bot and Voice AI as one bundle
Voice AI (AI Call Center)
One-time setup $2,500 (GPU) · 2,000 min included, then $0.20 / min
- Natural Conversation & Intent Analysis
- RAG-Grounded Accurate Answers
- Smart Human Handoff
- Multilingual & CRM Integration
Automates voice conversations with natural language understanding, intent analysis and RAG-grounded knowledge, handing off to human agents when needed.
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Natural Conversation and Intent Analysis
Understand what the member says, identify intent and maintain conversational context to deliver a fluid voice experience beyond rigid menu structures.
RAG-Grounded Accurate Answers
Generate answers using approved enterprise knowledge so voice interactions remain current, consistent and aligned with operational policies.
Smart Human Handoff
Transfer sensitive, complex or unresolved conversations to the right human agent together with their intent, summary and context.
AI Conversation → Intent / Risk Analysis → Contextual Agent Handoff
Multilingual and CRM-Integrated Operation
Serve different audiences in multiple languages and use CRM profiles, segments and interaction data to personalize each automated voice conversation.
Not just a talking bot: an intelligent voice operation that understands, acts and hands off when needed.
RAG Knowledge Base
- Central Enterprise Knowledge
- Document & FAQ Management
- Context-Grounded AI Answers
- Shared Foundation for Communication and AI Modules
Turns documents, FAQs and operational knowledge into a trusted, updatable and centralized knowledge source for every AI module.
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Central Enterprise Knowledge
Bring policies, product information and operational content together in one governed knowledge layer used consistently across AI channels.
Document and FAQ Management
Add and update documents and frequently asked questions centrally, keeping the knowledge available to AI modules current without rebuilding each channel separately.
Context-Grounded AI Answers
RAG finds the most relevant approved information for each request and grounds AI responses in enterprise knowledge rather than generic model memory.
Documents → RAG Knowledge Layer → Contextual AI Answer
Shared Foundation for Communication and AI Modules
CoCrm Omnichannel, IVR, Human Call Center, AI Bot and AI Call Center can use the same current knowledge source for consistent communication and easier governance.
Do not leave AI answers to chance. Manage your knowledge from one source.
AI Bot (Chat)
10,000 credits included · extra 1,000 credits $69
- GPT & Gemini Model Support
- RAG-Grounded Enterprise Answers
- CoCrm Omnichannel Integration
- Contextual Agent Handoff
A multichannel intelligent chat assistant combining GPT and Gemini models with RAG-grounded enterprise knowledge, CRM context and live-agent handoff.
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GPT and Gemini Model Support
Use leading language models within a controlled CoCrm architecture and match model capabilities to the needs of each conversation.
RAG-Grounded Enterprise Answers
Combine generative AI with approved enterprise knowledge to produce relevant, consistent and operationally reliable responses.
One Bot Across Every Messaging Channel
Deliver the same intelligent experience across every CoCrm Omnichannel channel while managing knowledge and operations centrally.
Contextual Agent Handoff
When human support is needed, transfer the conversation with its summary, CRM context and message history so the member never has to start over.
AI Bot → RAG + CRM Context → Resolution or Live Agent
Fast answers on every channel, one trusted knowledge source and a seamless member experience.
Module scope and implementation plan are tailored to your operational needs.
Connect modules require at least the Starter package · Omnichannel setup included · Call Center setup included with Voice AI, $1,200 on its own · Every component runs integrated with the CRM
Separate licence per brand · 12-month contract · One-time fixed setup · Fixed monthly fee for Starter and Professional; Enterprise is quoted separately
ROI Calculator
Calculate the savings and revenue increase you'll achieve with CoCrm.ai
Current Operation Information
Enter your business's current state
ROI Analysis
45% Workforce Savings
{hours} hours/month gain through automation
7% Retention Increase
Player loyalty through personalized communication
Data-Driven Decisions
Optimized strategies with real-time analytics
* Calculations are based on conservative industry assumptions; they are not measured across a customer base. Assumptions: 45% operational efficiency increase, 7% player retention improvement, 5% net profit margin. Actual results may vary depending on your business's current operations.