Data Security & Access Policy

1. Purpose

At CoCrm.ai, protecting the confidentiality, integrity, and availability of customer data is a core principle. Data security is an inseparable part of every product and operational process we run — not an afterthought, but a requirement built into how the platform is designed and operated.

2. Access Control

Every access to the system is governed by a Role-Based Access Control (RBAC) model.

• All system access is managed through role-based authorization (RBAC).
• Users hold only the permissions required for their role (principle of least privilege).
• Unauthorized access is never permitted, and permissions are reviewed regularly.

3. Data Isolation

Each operator's data is kept logically isolated from every other tenant.

• Every operator's data is stored in isolation from others.
• Customer data can never be viewed or accessed by other customers.
• Tenant boundaries are enforced at both the application and data layers.

4. Data Transmission & Encryption

All data in transit travels over secure, encrypted connections.

• All data communication takes place over secure, encrypted connections (SSL/TLS).
• Sensitive configuration data is protected with encryption.
• Security practices are reviewed and updated on a regular basis.

5. Internal Team Access Policy

Access by CoCrm.ai staff is limited, authorized, and purpose-bound.

• CoCrm.ai internal teams have no authority to bulk-export customer data.
• During support and technical review, only the necessary and authorized access is granted.
• Staff access follows least-privilege rules and is logged.

6. Audit Logs

Significant actions on the platform are tracked through audit logs.

• Important operations performed on the system are recorded in audit logs.
• A per-user action history is maintained.
• Access and activity records can be reviewed retrospectively when required.

7. Data Privacy

Customer data is never shared with unauthorized parties.

• Customer data is never shared with unauthorized individuals or organizations under any circumstances.
• Data processing is carried out in line with privacy principles.
• We align our practices with GDPR-oriented data protection standards.

8. Continuous Security Approach

Security is an ongoing process, not a one-time checkpoint.

• Security processes are reviewed on a regular basis.
• The platform is continuously improved against emerging threats.
• Security controls are kept up to date as risks evolve.